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Frequently asked questions

Got questions? You’re not alone!
We’ve gathered the most common ones right here, so you can quickly find the answers you need.

Orders

How do I place an order?

Select your size and color, add the item to your cart, and proceed to checkout. You’ll be guided step by step.

Can I add items to my order?

For security reasons, we cannot charge your card for more than the amount you have already approved. If you wish to add items, please place a new order. If your first order has not yet been shipped, you can contact us via the contact form, and we’ll cancel it for you.

I ordered the wrong size, what to do?

Please contact us as soon as possible via the contact form and let us know the correct size. If your order hasn’t been shipped yet, we’ll do our best to change it if possible.

I entered incorrect information in my order

If you entered the wrong phone number, address, or forgot part of your address, please contact us via the contact form so we can update your details and make sure your package arrives safely.

Shipping & delivery

How long will it take to get my orders?

We ship your package as quickly as possible. The expected delivery time for packages within Denmark is 1–3 business days. During busy periods, delivery may take a little longer.

Do you ship overseas?

At the moment, we only ship to customers in Denmark, but stay tuned - We hope to expand to worldwide shipping soon!

Can I pick up my order at your location?

Yes, you can select 'Pick up' as a delivery method in the checkout process. Pick up is available at Transportbuen 11, 4700 Næstved, Monday–Friday between 8:30–15:30. You will receive an email once your order is ready for pick up.

How much is shipping?
  • Belgium and Germany:

    - FREE delivery to a Service Point near your address on orders over €90.

    - Delivery to a Service Point costs €3.95

    - Home delivery costs €4.95.

  • Denmark

    - FREE delivery to a Service Point near your address on orders over 600,- DKK

    - Delivery to a parcel shop costs 49,- DKK

    - Home delivery costs 59,- DKK.

  • For other countries shipping costs will be calculated and shown at checkout.
How do I track my package?

Once your order has been shipped, you will receive an email with tracking details so you can follow your package.

Which carriers do you use?

We ship with PostNord and GLS from our warehouse in Denmark, who ensure reliable and fast delivery.

For deliveries to other countries, these carriers may hand parcels over to local delivery partners.

Payment

What payment methods do you accept?

We accept Dankort, Visa, Mastercard, MobilePay, Google Pay, and Apple Pay.

When will I be charged for my order?

Your card will only be charged when your order is shipped. For pick up at our head office, the amount will be charged once your order is ready for collection.

When will I receive my refund for a return?

Processing returns can take up to 14 days from the time we receive the package. Refunds usually appear in your account within 2-30 days, depending on your bank and card issuer.

Sizing & products

Do you have a size guide?

Yes, you can find our size guide under each product and here.

How should I care for my lingerie and swimwear?

We recommend hand washing to protect the delicate materials. Always follow the care label instructions.

Where are your products made?

Our products are manufactured in Europe by carefully selected partners. Read more about the process here.

Returns & complaints

How do I return an item?

To start a return from one of the following countries, please use our Returns Portal to recieve your prepaid return shipping label:

If you wish to return from other countries please contact us here and we will help you out.

Please note: You are responsible for covering the cost of return shipping, if you are not returning items from the countries listed above. The cost will be deducted from your refund amount.

If you live nearby, you are also welcome to return your items directly to our address:

Transportbuen 11, 4700 Næstved, Denmark

Monday–Friday between 8:30–15:30.

Simply hand in your package at reception.

What address should I send returns to?

We highly recommend using our Returns Portal where available, or contacting us about your return here. If you prefer to send the parcel back without our assistance, please ship it directly to the following address:

Wearing Poetry

Transportbuen 11

4700 Næstved

Please send your return as a package (not a letter) so it can be tracked. Always keep the receipt and tracking number from your parcel shop or post office.

Can I exchange an item?

We do not offer direct exchanges. Instead, you can place a new order and return the items you don’t want. If the price of the new item has changed since your purchase, please contact our customer service for assistance via the contact form.

I sent back a return – have you received it?

You will receive an email once your return has been processed. This may take up to 14 days after we receive the package. If you used our return label and saved the tracking number, you can track the parcel yourself.

I need to make a complaint – what should I do?

If your item has a fault, you are entitled to a 2-year warranty. Please contact us via the contact form, and we will help you.

I received a gift but would like to return it.

If you received a gift and wish to return it, we can issue a credit voucher equal to the purchase price of the item(s). Please include a note in your return package stating:

“I would like a voucher sent to xxxx@xxxx.com”.

Remember to also include the order slip from the return, so we can locate the order in our system.

I received the wrong or missing items.

Please contact us via the contact form and let us know what is missing or incorrect. We’ll investigate the issue immediately and find a solution.

Other inquiries

How do I sign up for the newsletter?

You can subscribe at the bottom of our website with your email. You’ll receive news, inspiration, and special offers directly in your inbox.

Do you have a physical store?

No, we don’t have a store, but you can pick up and return orders at our address in Næstved:

Transportbuen 11, 4700 Næstved (Monday–Friday, 8:30–15:30).

How can I contact customer service?

You can always reach us via the contact form. We aim to reply within 1–2 business days.

You can also call us at +45 70 70 70 69 on weekdays between 10:00–12:00 (CET).

Didn’t find the answer you were looking for?

Don’t hesitate to reach out – we’re here to help you.
Write to us via the contact form here.